Service & Parts Operation Analysis
We will visit your dealership for three days to evaluate your parts and service operations. Throughout this visit, we will assess your financials, production systems, personnel capabilities and staffing needs, customer management, parts procurement and inventory management practices, receivables, selling systems, and facility utilization.
After analyzing this information, we will create a strategic plan to improve your dealership. We will also provide ongoing consultation and assistance to the different departments. Following an adequate improvement period, we will conduct a two-day follow-up visit to evaluate progress and continue personnel training.
Service Selling Strategies
We intend to evaluate your dealership's retail selling strategies for three days. Our assessment will entail a meticulous examination and analysis of your operations, including Service Lane Systems and shop Production Systems (comprising parts procurement, Parts Inventory, Customer Management and Retention Systems, Merchandising Market Penetration, and Customer Loyalty and Facility Management).
Upon completing our evaluation, we will develop a comprehensive action plan that prioritizes areas requiring improvement and establishes specific business objectives. We will provide your employees with a dedicated contact number to ensure sustained support and assistance during the implementation period. Additionally, we will conduct a two-day follow-up visit to review progress and evaluate the attainment of objectives.
Dealership Process Improvement
We will conduct a 2-day dealership visit to review dealership practices and expected outcomes. We will view all processes from each department (sales, parts, service and finance administration) and determine compliance and feasibility without documented procedures; we will assist the dealership in creating processes that maximize efficiency and productivity.
A 1-day follow-up visit will be conducted to audit compliance and address the dealership's questions or concerns.
Warranty Performance Analysis
Our team will conduct a thorough 3-day review of your dealership's adherence to our company's warranty and policy requirements. This review will comprehensively analyze warranty performance trends, including outstanding warranty receivables. We will counsel your service administration and technical staff on individual employee warranty requirements.
We aim to minimize write-offs and ensure faster payments from the manufacturer by establishing safeguards to ensure proper warranty claims and payments. By doing so, we can eliminate any potential warranty performance issues the manufacturer may have with your dealership performance.
After our review, we will provide you with an action plan and strategies to ensure your dealership adheres to our company's policy requirements while maximizing your profit. We will also conduct a 2-day follow-up review to ensure that your dealership is compliant with the action plan and to address any concerns or issues that may arise.
Customer Satisfaction Improvement
We will conduct a 2-day in dealership review of the processes and improvements needed to ensure customer satisfaction scores are maximized at your store. During this visit, we will interview dealership employees to seek an individual understanding of true customer satisfaction and the implications of not being at the top. We will conduct a thorough review of the dealership's current customer satisfaction rating and develop a plan that will address needs in areas of importance. We will review and address areas such as Owner Loyalty Customer Retention, Sales and Service Recommendations, New Car Delivery, Introduction to Service and emphasize the importance of all dealership employees being “on board”.
We will analyze the results and develop a strategic action plan to improve, not only customer satisfaction, but also the overall satisfaction of your employees. Employees will be provided a contact number for on going support and assistance during the improvement period. A 2-day follow up visit is conducted to assess improvement and a further review of opportunities.